1. Who we are
Vancouver Palace operates a land-based casino, hotel, and restaurant in Metro Vancouver, British Columbia. For privacy enquiries, contact us at [email protected] or by post at 1133 West Hastings Street, Vancouver, BC V6E 4T3.
2. Information we collect
We may collect information you provide directly when you contact us, apply for employment, enquire about partnerships, or visit our property. This can include your name, email address, telephone number, correspondence content, and identification presented at entry for age verification.
On this website, we store limited preference data (such as age confirmation and cookie acknowledgements) in your browser’s local storage. We do not sell personal information.
3. How we use information
- To respond to emails and phone enquiries
- To process employment and partnership applications
- To meet legal and regulatory obligations for a land-based venue
- To maintain security and responsible hospitality on site
- To improve the clarity and performance of this website
4. Sharing
We share personal information only when required by law, when necessary to operate our venue with trusted service providers under confidentiality terms, or with your consent. We do not share guest data for unrelated marketing lists.
5. Retention
We keep information only as long as needed for the purposes described above or as required by applicable Canadian and British Columbia law. Website preference data remains until you clear your browser storage.
6. Your choices
You may request access to, correction of, or deletion of personal information we hold about you, subject to legal exceptions. Email [email protected] with the subject line “Privacy Request”.
7. Security
We apply reasonable administrative and technical measures to protect information. No method of transmission or storage is completely secure; please use caution when sending sensitive details by email.
8. Children
Our venue and website are intended for adults of legal casino age in British Columbia (19+). We do not knowingly collect information from minors.
9. Changes
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the latest revision.